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FAQ

Why are project photos useful?

Clear, dated photos can help a contractor document visible conditions and work performed. They do not determine coverage or guarantee a carrier decision.

Do you require an initial estimate or scope?

Requirements depend on the service requested. If Fusion is reviewing an estimate or project documentation, we will identify the materials needed for that service before work begins.

Does Fusion provide legal advice about contractor-owner agreements?

No. Contractors and property owners should review their own agreements and consult a qualified attorney for legal questions.

Can Fusion communicate directly with a property owner?

Any direct communication depends on the service and appropriate written authorization. Fusion provides contractor-focused support and does not represent homeowners or act as a public adjuster.

What should a project summary include?

Use clear, factual notes: project identifiers, observed conditions, measurements, proposed work, estimates, photos, and supporting records. Distinguish observations from opinions.

What project documents might be useful?

Depending on the service, useful records may include photos, measurements, estimates, invoices, inspection notes, and relevant correspondence. Share only what is needed through the appropriate secure channel.

How long does a project review take?

Timing depends on the service, completeness of materials, and current workload. We will confirm an expected schedule when the service is arranged; no insurer response or outcome is guaranteed.

Can Fusion review a project after work is complete?

Ask us which services are available for your situation. Keep accurate records of completed work and consult the property owner, insurer, and qualified professionals as appropriate. Fusion cannot determine coverage or payment.

Can Fusion help if an insurer questions an item?

Fusion can provide contractor-focused documentation and scope communication support within the selected service. We do not make coverage decisions, provide homeowner representation, negotiate settlements, or guarantee an insurer outcome.

Who decides whether a claim item is approved?

The insurer makes its own claim and coverage decisions. Fusion’s work does not guarantee approval, payment, or a particular claim result. Homeowners seeking representation should contact a properly licensed public adjuster or attorney.

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